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Returns and Refunds Policy

FindAmNow Returns and Refunds Policy

Effective date: September 4, 2026

When you pay for an order through FindAmNow, your payment is received by Findamnow Limited and held until the seller has delivered. This lets us refund you if something goes wrong. This policy explains when you can return an item, how refunds work, and how we handle disputes between buyers and sellers.

How Payments Are Held

  • Payments made through FindAmNow checkout (card, bank transfer, or USSD via Paystack) are collected into FindAmNow's account, not the seller's.
  • FindAmNow pays the seller out within 48 hours after you confirm that the order has been delivered.
  • Sellers and buyers do not have wallets or stored balances on FindAmNow. Funds cannot be transferred between users.

Cancelling Before Dispatch

You may cancel a paid order at any time before the seller dispatches it, for any reason, including not agreeing with the quoted delivery fee. Contact the seller or email disputes@findamnow.com with your payment reference. You will receive a full refund of the goods amount.

Returns After Delivery

You may request a return within 7 days of delivery if:

  • The item arrived damaged or defective.
  • You received the wrong item, wrong size, wrong colour, or wrong quantity.
  • The item is materially different from the listing description or photos.

To request a return, contact the seller and email disputes@findamnow.com with your payment reference, a description of the problem, and photos or a short video of the item as received. Items should be returned unused and in their original packaging where possible. Return shipping for damaged, defective, or incorrect items is the seller's responsibility.

Items Not Eligible for Return

  • Perishable goods such as food.
  • Custom-made, cut-to-length, or personalised items made to your specification, unless faulty.
  • Items damaged through misuse after delivery.
  • Change-of-mind returns after delivery, unless the seller agrees to accept one.

Undelivered Orders

If your order is not delivered within 7 days of dispatch, or the seller does not dispatch it within the times set out in our Shipping Policy, you are entitled to a full refund. Because payouts are only released after delivery is confirmed, the funds are still with FindAmNow and the refund does not depend on the seller.

Refund Processing

  • Approved refunds are issued to your original payment method through Paystack.
  • Refunds are processed within 5 to 10 business days of approval. Your bank or card issuer may take additional time to show the credit.
  • Refunds cover the goods amount paid through FindAmNow. Delivery fees paid directly to a seller or courier outside FindAmNow are agreed between you and the seller.

Disputes Between Buyers and Sellers

  1. Contact the seller first. Most issues are resolved directly between buyer and seller on WhatsApp or by phone.
  2. If the seller does not respond within 2 business days or you cannot agree, email disputes@findamnow.com with your payment reference and any evidence (chat screenshots, photos, tracking information).
  3. FindAmNow reviews the evidence from both sides and gives a decision within 5 business days.
  4. If the decision is in the buyer's favour, FindAmNow refunds the buyer from the funds held for that order. If a payout has already been released, FindAmNow recovers the amount from the seller's future payouts.
  5. Sellers who repeatedly generate disputes or refuse to honour this policy may have payment acceptance suspended under our Acceptable Use Policy.

Chargebacks

Please contact us before raising a chargeback with your bank. We can usually resolve the issue faster, and a chargeback raised while a refund is already in progress can delay your money.

Contact

Refunds and disputes: disputes@findamnow.com. General support: support@findamnow.com or Findamnow Limited on +2347067162698.