Shipping Policy
FindAmNow Shipping Policy
Effective date: September 4, 2026
FindAmNow is a marketplace, not a warehouse or courier. Every product sold on FindAmNow is stocked, packed, and dispatched by the individual seller who listed it. This policy explains how delivery works when you pay for an order through FindAmNow.
Who Ships Your Order
Products are shipped directly from the seller to you. FindAmNow does not hold inventory and does not operate a fulfilment centre. The seller's business name, location, and phone number are shown on the product page before you pay.
Delivery Coverage
Sellers deliver nationwide within Nigeria. Many sellers are based in Lagos and also offer same-city pickup or dispatch-rider delivery. Delivery outside Nigeria is not currently supported through FindAmNow checkout.
Delivery Fees
- The amount you pay at checkout covers the goods only. This is stated on the checkout form and again on your payment receipt.
- Because delivery cost depends on your location, package size, and the courier the seller uses, the seller confirms the delivery fee with you on WhatsApp or by phone after payment and before dispatch.
- If you do not agree with the quoted delivery fee, you may cancel the order before dispatch for a full refund of the goods amount. See our Returns and Refunds Policy.
Processing and Delivery Times
- Sellers are expected to contact you within 1 business day of payment to confirm the order and delivery details.
- Sellers are expected to dispatch within 3 business days of confirming delivery details with you, unless a longer time is agreed for made-to-order or custom items.
- Typical delivery times after dispatch are 1 to 2 business days within Lagos and 2 to 7 business days to other Nigerian states, depending on the courier.
- Public holidays, weather, and courier delays can extend these times. The seller should keep you informed of any delay.
Tracking and Confirmation
Where the seller uses a courier that provides tracking, the seller shares the tracking details with you. For dispatch-rider deliveries, the seller shares the rider's contact. Please confirm receipt with the seller once your order arrives. Seller payouts are released after delivery is confirmed, so confirming promptly helps the seller get paid.
Failed or Late Deliveries
If your order has not been dispatched within the expected time, or has not arrived within 7 days of dispatch, contact the seller first. If the seller does not resolve it, email disputes@findamnow.com with your payment reference. FindAmNow holds the seller's payment until delivery is confirmed, so an undelivered order can be refunded in full.
Contact
Questions about this policy: email support@findamnow.com or call Findamnow Limited on +2347067162698.